FAQ

📦 1. Shipping and Logistics

We want you to enjoy your purchase as soon as possible.

How long does it take for my order to arrive?

The delivery time varies depending on your location. Generally, the process takes between 3 to 4 weeks.

Note: Immediately after placing your purchase, you will receive a tracking number via email so you can monitor your package's journey at all times.

What is the shipping cost?

The cost is automatically calculated at checkout depending on your location. Savings Tip! We offer FREE shipping if you meet any of these conditions:

  • Minimum purchase of 3 products.

  • Purchases over $100 USD.

Do you offer international shipping?

Yes. We have logistics presence and the capability to ship products to:

  • The Americas (North America and Latin America).

  • Europe.

  • Asia.

How can I track my order?

Once your order is dispatched, you will receive an email with a tracking link. If you don't see it in your inbox, please check your Spam or Junk folder.

🔄 2. Exchanges and Returns

Your satisfaction and peace of mind are important to us.

What happens if the product is not what I expected?

To maintain our competitive prices, our return policy is specific:

Important: We only accept returns for products that were delivered with a factory defect. We do not process exchanges for personal preference if the product arrived in good condition.

What is the deadline for a return?

We accept return requests within the first 15 to 30 days after receiving your package. Condition: The product must be unused and in its original packaging.

Who pays for the return shipping?

If the return is due to a verified factory defect, don't worry! The shipping cost is entirely covered by the store.

How and when do I receive my refund?

The process consists of two steps:

  1. We receive the item and perform a technical review to verify the cause of the return.

  2. Once approved, the estimated time to process the refund is 15 days.


💳 3. Payments and Security

Shop smoothly and with total protection.

What payment methods do you accept?

We currently accept modern and flexible methods:

  • PayPal: For fast and protected payments.

  • Binance: We accept cryptocurrencies via Binance Pay.

Is it safe to purchase from this site?

Absolutely. Our store is hosted on Shopify, the world's leading e-commerce platform. This guarantees that we meet the highest standards for security and data encryption (SSL Certificate) to protect your personal and banking information at all times.

 

👤 4. Orders and Account

Manage your shopping experience.

Do I need to create an account to buy?

It is not mandatory. You can complete your purchase as a "guest" without registering. However, we recommend creating an account to:

  • Save your details for faster shopping in the future.

  • Have immediate access to your order history and shipping status.